Refund policy
We want you to love your purchase. If something isn’t quite right, we’re here to help.
We offer a 3-day return window, which means you have three (3) days from the date you receive your item to request a return.
To be eligible for a return, items must be in the same condition as received unworn or unused, with original tags attached, and in the original packaging. A receipt or proof of purchase is also required.
To begin a return, please contact us at tppcustoms@gmail.com .If your return request is approved, we will provide a return shipping label along with clear instructions on how and where to send your item. Please note that returns sent without prior authorization cannot be accepted.
If you have any questions regarding returns, feel free to reach out to us at tppcustoms@gmail.com we’re always happy to assist.
Damages or Order Issues
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us right away so we can review the situation and make it right as quickly as possible.
Exceptions & Non-Returnable Items
Some items are not eligible for return, including:
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Custom or personalized products
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Personal care or beauty items
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Hazardous materials or Flammable Liquids
Additionally, sale items and gift cards are final sale and cannot be returned.
If you’re unsure whether your item qualifies, please reach out before initiating a return—we’re happy to clarify.
Exchanges
The quickest way to receive a different item is to return your original purchase. Once the return is approved, you may place a new order for the desired item.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund.